How do I find and access Provider Web Indiana (PWI)?
PWI can be found by going to www.hoosierchildcare.com
via your internet browser. When you have reached the PWI website, you can then
access your information by entering in your User Name and Password and then clicking
the Login button. Note: You do not need to login to access the various Program
Materials (forms and manuals) that also appear on the login screen (Please see
below for more information on accessing materials).
What kind of internet connection do I need to have in order to access
You will need either a dial-up or a high-speed internet connection (such as
DSL or cable) to access PWI. However, if you use a slower internet connection,
or have an older computer with slower data transfer rates, you may experience
an increase in the time it takes for the web pages to load and appear on your
monitor. In some cases, if your computer operates slowly you could experience
a "query time-out". (A query time-out refers to what happens when
you have made a selection to view a page or report on PWI and your computer
takes too long to load the selected page. If this occurs, you will likely receive
a message indicating "page cannot be displayed". In this case, you
will need to contact your internet service provider for assistance.)
Can I access PWI from any computer?
You may access PWI from any computer that operates using current operating systems
of Microsoft Windows, Apple MAC OS, and Microsoft Internet Explorer version
5.5 or later. This may be either your own home or office computer or a public
computer such as one found at a local library. If you experience problems accessing
the PWI, please contact the Provider Help Desk at 1-800-422-0850.
Who do I call if I am having problems with my internet connection?
If you are having problems with your internet connection, you will need to call
your internet service provider.
What kind of information can I view on PWI?
You may access and view attendance transaction information which has been recorded
into your POS device as well as voucher and payment information. Examples of
information you may view includes:
· Previous 13-day attendance entries which are listed by child
· Weekly attendance totals, listed by child, for the previous three (3)
· All CCDF payments you have received for the three (3) most recent pay
· Adjustments and credits made to vouchers for a given pay period.
· Listing of all active vouchers assigned to the child care facility
as well as detailed benefit information of each voucher.
· Personal Day balances of all CCDF children assigned to you.
Is there anything else that I am able to view or use on PWI?
You will find that PWI also contains information helpful to anyone who is participating
as a CCDF provider. For instance, there are "links" to other websites,
such as the Family and Social Services Administration website, and the CareFinder
Indiana website. You may also access commonly used program materials, as well
as needed reference manuals, which are part of your participation in the program.
Is it possible for me to make changes to the information I see
The information on the PWI is "read-only", meaning it can be viewed
but not changed.
Can I view information about other providers on PWI? Can other
providers view information about me or the children I care for?
The only information you will be able to view is your own. Every provider has
their own unique User Name and Password to login to the PWI. Once you log in
to the PWI, the only information that will appear is information pertaining
to your child care facility. Additionally, providers will only be able to view
information associated with their unique User Name and Password.
How do I prevent other people from accessing and viewing my account?
To prevent others from viewing your account, including information about your
child care facility and the children you care for, do not share your User Name
and Password with anyone. If, given your operational needs, you determine it
is necessary that an additional individual at your child care facility have
your User Name and Password, it is highly suggested that you change your password
immediately if their employment is discontinued.
Are there times when PWI is NOT available?
Yes. In order for your data to remain current, nightly updates must be performed
between the hours of 11:00 PM and 6:00 AM. For this reason, PWI cannot be accessed
during these times.
Who do I call if I have questions about information I see on PWI?
Please call the Provider Help Desk at 1-800-422-0850.
For what period of time can I view data about my payments?
The three (3) most recent payment periods are available for viewing on PWI.
Can I view data older than 3 payment periods on PWI?
No. For this reason, it is important that you access PWI on a regular and consistent
basis as a means of managing your business.
How do I print information I view on the website for my records?
All of your voucher, attendance, and payment information may be printed for
your records. You can print this information by either 1) using your mouse to
'click' on the small printer image at the top of you web browser OR 2) selecting
'File' on the tool bar at the top of your web browser, which will result in
the display of a menu, and then dragging your mouse to 'Print' which you will
see in that same menu. Your computer may then display another smaller window,
called a "pop up" window, before it will actually print. If your computer
does display this window, simply click on "OK" with your mouse to
begin the print process.
How do I receive a User Name and Password?
If you are already participating as a CCDF child care provider, both your
initial User Name and Password is your Provider ID (given to you during your
POS installation) preceeded by a lower case letter u (example: u1234). Once
you have entered that information and clicked on the red login button, you will
be required to again enter your Provider ID, your facility zip code, and the
amount of your most recent regularly scheduled and deposited payment. Once you
have confirmed your identity by entering this information, you will be allowed
to change your password and proceed into the website. You should always select
a password which is easy for you to remember but difficult for others to guess.
Who do I contact if my User Name and Password are invalid and do
not allow me to access PWI?
Please contact the Provider Help Desk at 1-800-422-0850.
Can I change my password?
Yes. In fact, it is recommended that you occasionally change your password as
an additional security measure or precaution.
Who do I contact if my provider profile information is incorrect
or has changed?
If you are a Legally Licensed Exempt Provider (LLEP),
you should contact The Consultants Consortium (TCC).
If you are a Licensed Provider or Regulated Child Care Ministry,
you should contact your State Consultant at 1-877-511-1144.
Do I have to use PWI? What if I choose not to?
You are not required to use PWI to view payment, voucher, or attendance information.
However, as a CCDF participating provider it is essential that you monitor and
manage your attendance and payment activity. If you are not comfortable using
the internet or cannot obtain access to a computer, you will need to monitor
and manage your attendance and payment activity using the POS Reports (see your
Provider Operations Manual for instructions).
How can I learn about all the things I can view and do on the website?
On the website itself, you will find a user manual for Provider Web Indiana
along with the other available forms. By clicking on the link to the manual,
you can obtain helpful information such as how to sort your information in various
ways that suit your needs, as well as how to print your information.